Privacy policy


Telal accepts many forms of payment such as money orders, checks, credit cards, POS, and COD.


If you have submitted your order but forgot to add or wish to substitute or even remove items, you may do so by contacting your salesperson immediately or email us at +201211741111


You may view the status (with real-time updates) of your order(s) when you log in and access the “My Account” section. From your “Account Profile” page select “Orders”, select the order ID, then go down a little bit where you can get the order status by clicking on the Order status page. A description of your order status will appear in the same row under the “Status” column.


You may keep track of your order(s) when you login and go to the “My Account” section. From your “Account Profile” page select “Order History” and then search for either the SO/Invoice Number or Reference number for the order you are tracking. The same row will contain its corresponding “Tracking Number” column section with a link available to click on. By clicking on the link you will be able to obtain details of your order’s whereabouts from the actual shipping company.


Any customers with cancelled orders will be responsible for the cost of return shipping and the rest of the refund will be credited back to the original payment method.


Each shipment is regarded as a piece count. This means drivers must count and sign the number of cartons and/or pallets as well as the consignee (customer) at the destination. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the driver’s receipt at the time of delivery.,

his Privacy Policy describes how collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.


After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at or by mail using the details provided below:

” Location”

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

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