Return Policy

PAYMENT

You can pay after delivery and optimizing your order.

Telal Organic Store accepts many forms of payment such as money orders, credit cards, and Cash.

ORDER CHANGES

If you have submitted your order but forgot to add or wish to substitute or even remove items, you may do so by contacting your salesperson immediately or email us at Info@telaleg.com

ORDER STATUS

You may view the status (with real-time updates) of your order(s) when you log in and access the “My Account” section. From your “Account Profile” page select “Order History” and then search for either the SO/Invoice Number or Reference number for the order you wish to obtain further details on. A description of your order status will appear in the same row under the “Status” column.

ORDER TRACKING

You may keep track of your order(s) when you log in and go to the “My Account” section. From your “Account Profile” page select “Order History” and then search for either the SO/Invoice Number or Reference number for the order you are tracking. The same row will contain its corresponding “Tracking Number” column section with a link available to click on. By clicking on the link, you will be able to obtain details of your order’s whereabouts from the actual shipping company.

REFUNDS & CANCELLATIONS

Any customers with canceled orders will be responsible for the cost of return shipping and the rest of the refund will be credited back to the original payment method. for online payment it will take about 7 days to refund.

MISSING AND/OR DAMAGED ITEMS

Each shipment is regarded as a piece count. This means drivers must count and sign the number of cartons and/or pallets as well as the consignee (customer) at the destination. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the driver’s receipt at the time of delivery.